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FAQ's About Go Green Web Designs

Welcome to Our FAQ's Help Center


Thank you for visiting the Go Green Web Designs Help Center. We offer several different support methods, such as e-mail, live chat, phone and our Knowledge Base articles.

Knowledge Base & Frequently Asked Questions.

Our knowledge base articles are a great way for you to learn how to use specific aspects of our web hosting service. Just type in the search area at the top a word or phrase for something you are searching for and the system will direct you to the most relevant articles.

How can I Design my Website?


RV Site Builder, How To Get Started?

Go Green Web Designs offers 2 web site builder programs, RV Site Builder is the more popular of these two programs because of it's ease of use.

To get started using the RV site builder program login to your cpanel control panel with the username and password we sent to you in your account login email. Scroll down to the Software / Services area in the control panel and you will see the RV site builder button, click that button. On the next screen you will see the Create Web Site button, click that button and get started following the site builder's directions.

The RV Site Builder is a 3rd party software that is updated by that 3rd party and therefore RV Site Builder has a tutorial section on their site which automatically updates for that software. To learn how to use the RV site Builder and for tips and tricks please visit their site at:

RV Site Builder Tutorial

If you get stuck or have any other questions please let us know.

Thank you,

The Go Green Web Designs Support Department

support@gogreenwebdesigns.com

How can I modify the RV site Builder Template Theme?

RV Site Builder which is the more popular of the 2 web site template builder programs that we offer does have the ability for you to modify the images in the main template that you choose.

To learn how to modify the template theme that you choose through the RV site builder click this link: http://www.rvsitebuilder.com/vdo_general/ModifyTemplate.htm or copy and paste that link into a browser and you will see the walk through video tutorial that Rv Site Builder has for modifying the theme that you choose.

Please let us know if you have any additional questions.

Thank You,

The Go Green Web Designs Support Team

Can I use WordPress with Go Green Web Designs?

Yes you can. We offer WordPress through our Fantastico script library which is included for Free with every Go Green Web Designs and Web Hosting package.

If you already have a WordPress site, you should be able to back it up, install WordPress on our servers, and then restore your site.

If you need any assistance in moving your WordPress site to Go Green Web Designs or for installing WordPress please contact us in the support department.

eCommerce

How can I have an ecommerce store using the RV Site Builder?

The RV Site Builder is a great way to get a professional looking web site up and online quickly and easily. The site builder, like most template web site builders do have their limitations however and shopping cart scripts which allow you to accept credeit cards do not work with template site builders like our RV Site Builder.

In order to get around this obstacle and have an ecommerce site using the RV Site Builder what you can do is create the web site wioth the RV Site Builder and upload your products and services to that site builder and then link those products and services to your paypal account. For many people this is a great way to start up their ecommerce site and PayPal is a very popular way for many people to pay for goods and services online.

For help on how to get the correct links from PayPal we receommend contacting Paypal whose team is more than helpful in getting people started with ecommerce through their payment links.

How do I setup my online store?

The best way to go about setting up your web site to become an online store is to make a checklist of what you will need.

You will need the following:

1. A Shopping Cart software which will help you organize your products, categorize those products you are selling and upload images so that your visitors can see what they are purchasing. Your visitors will be able to add the products you want them to buy to this shopping cart and once they are through the shopping cart will organize the purchases for checkout & payment. You can use services like PayPal, Google Checkout which have their own shopping cart tied into their merchant services which makes it easy to get up online with your ecommerce store very quickly and easily or you can have a shopping cart which ties into your web site's look and feel. Go Green Web Designs offers several free shopping carts with our Fantastico script package (Free on every Go Green Web Designs account) for which you get shopping carts like Zen Cart, OS Commerce, and CubeCart. You can also go out and purchase other shopping carts scripts if you already have one that you like.

PLEASE NOTE: Go Green Web Designs does not provide training on the use of these scripts. Please consult the website of the shopping cart you are going to use and download its user manuals.

2. An SSL certificate (Secure Socket Layer [SSL] Certificate) which is a way for you to accept online transactions while making the transaction secure so that neither your customers information nor your company's information can be accessed through the transaction. The SSL certificate will also change the browser of your site from http:// to https://, so that your web visitors know that they are purchasing from a secure connection. Once you are ready to setup your online store you can purchase an SSL certificate online from any number of companies who sell them.

3. You will need a Dedicated IP address to be able to have a secure e-Commerce store. The way that an SSL certificate connects your web site visitors to your merchant account (see below) is over a dedicated IP address. The dedicated IP addresss is the second way that your visitors are protected as all of the transactions that occur through your site is not only secured through the SSL but also through a dedicated IP address which means that no other web sites are connected to the internet through that IP address. Green Geeks is a shared environment and by default your account is assigned a shared IP. You can purchase a dedicated IP address for your ecommerce store through Go Green Web Designs for $36/year. Many web site customers also purchase a dedicated IP address to help them with their SEO (Search Engine Optimization).

4. The Payment Gateway is the next item you will need and it is a software which allows communication between your shopping cart and the payment processing system. Obtaining a payment gateway will allow you to take credit cards and other payment options online. A popular option for web site owners is to use Paypal which allows visitors to use their credit cards or their Paypal funds to pay for your products. Also, Paypal provides you with a merchant account (see below) to process your transactions and collect payment from your buyers.

You can read more about payment gateways at - http://en.wikipedia.org/wiki/Payment_gateway.

NOTE: The merchant account is the unique number associated with your online store and is arranged with the banks or other financial institution, while the payment gateway is the software that connects your store's shopping cart with the back-end banking system.

5. The Merchant Account, also widely known as payment processing or credit card processing, is finally the last piece of your ecommerce store and the most important as this is where you receive your payments. In most cases you can have your bank assist you with establishing a merchant account which is a unique identifying number so that you can accept payments from VISA, M/C, AMEX, etc. Your bank may have already issued you a merchant account so you should check with your bank's representatives to see what you may still need regarding your Merchant Account.

You can read more about merchant accounts at http://en.wikipedia.org/wiki/Merchant_account

The easiest way to get started with an all-in-one solution is to setup your online store through your PayPal account. PayPal provides a a payment gateway, shopping cart buttons, merchant account and a secure connection all-in-one.

NOTE: The merchant account is the unique number associated with your online store and is arranged with the banks or other financial institution, while the payment gateway is the software that connects your store's shopping cart with the back-end banking system.

Please note that Go Green Web Designs can refer you to our (WDE) Web Development Expert we are partnered with as an option for you to work with if you need help setting up your online store.

Please let us know if you have any other questions and good luck with your online store.

FTP Info

Does Go Green Web Designs allow Anonymous FTP access?

Yes, anonymous FTP access is available with our hosting service.

What are my anonymous name servers?

Every account created on our service can utilize our anonymous name servers.

The anonymous name servers are:

Primary Nameserver:

ns1.websitehostserver.net

Secondary Nameserver:

ns2.websitehostserver.net

After switching the name servers on the domain name at the domain registrar, please allow 24-48 hours for the domain to fully resolve.

Private Name Servers

What are Private Name Servers?

Private name servers are your own DNS name servers, for example ns1.yourdomain.com and ns2.yourdomain.com

What are my Private Name Server IP addresses?

These IP addresses are located inside of the welcome e-mail that was sent to you upon sign up.

What are the benefits of Private Name Servers?

Other than "branding" reasons, there are no other real benefits. Many resellers choose to have their own private name servers for simply branding reasons. You can also use our already set up anonymous name servers ns1.websitehostserver.net and ns2.websitehostserver.net.

How do I get my Private Name Servers setup?

You will have to create them at the registrar you purchased your domain name from. Every registrar has a different method of setting up Private Name Servers. You can click on the links of the names of the below domain registrar's to learn how to create name servers.

DirectNIC

Dotster

Enom

GoDaddy

ItsYourDomain

Network Solutions

OpenSRS

If your registrar is not in the above list, look for something along the lines of "Register DNS", "Create DNS" or "Add DNS" from your domain name management portal. If you're confused, please contact your domain registrar and let them know what you are trying to accomplish.

Important Note:

Keep in mind that this is not the same as switching name servers to point to a different hosting provider. You will not be able to switch the name servers on any of your domain names to your private name servers without first creating it at your domain registrar.

Further Assistance:

If you're unable to figure out how to regsiter your private name servers with your registrar, read their FAQ and look for a question along the lines of "How do I register name servers". If you're still unable to figure it out, you will need to e-mail them asking the following:

"I want to create private name servers for my domain name. They are:

ns1.insertyourdomain.com - IPADDRESS (replace the IPADDRESS with the ones in the welcome e-mail)

ns2.insertyourdomain.com - IPADDRESS (replace the IPADDRESS with the ones in the welcome e-mail)

**PLEASE NOTE THAT CURRENTLY THE IP ADDRESSES FOR RESELLER ACCOUNTS ARE:

NS1 = 99.198.112.83

NS2 = 69.175.59.162

**THESE MAY CHANGE IN THE FUTURE AND IF THEY DO WE WILL NOTIFY ALL OUR RESELLERS OF THIS CHANGE WELL IN ADVANCE OF THE CHANGE**

My private name servers have been registered, now what?

Once your name servers are created at the registrar, go ahead and e-mail us so that we can set it up on our end as well. You can then change the name servers on your domains to your newly created private name servers.

How to setup your private dns at Godaddy?

First login to your godaddy account.

**IF YOU GET STUCK IN THIS PROCESS CALL GODADDY SUPPORT WITH THE IPS YOU RECEIVED IN YOUR WELCOME EMAIL AND THEY WILL WALK YOU THROUGH THE PROCEDURE**

Go to Domains >> My Domains

Click on your domain you'd like to set up private nameservers for Click on (add) under 'Host Summary' on the bottom left.

For "Host Name:" you'll input "ns1" (no quotes) in the box.

For "Host IP 1:" you'll input your primary IP address Click "Ok" - Your first nameserver has been created.

Click on (add) under 'Host Summary' on the bottom left again.

For "Host Name:" you'll input "ns2" (no quotes) in the box.

For "Host IP 2: you'll enter the same IP as your primary address, except one number higher.(For Example: You received the ip: 99.198.112.83 when signing up, this would be your primary IP for ns1. For ns2 you would use: 69.175.59.162)

Click "OK"

Click here to go to our Knowledge Base Articles

Video Tutorials NEW

We have compiled a list of video tutorials with voice instructions to help you walk through the most common tools found within your Go Green web Designs service.

Click here to go to our Video Tutorials

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Email any of the following departments for assistance:

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